What is Service Desk?

What is Service Desk? Service Desk serves as a Point of Contact between a Business organization (IT) and its employees, customers, as well as business partners. They provide access to users and stakeholders to report issues, questions, queries and requests, and have...

ITSM – ITIL : How Similar and How Different?

ITSM – ITIL : How Similar and How Different? ITSM ITIL ITSM stands for IT service management.  ITIL meaning IT infrastructure library It is the process involved in managing IT services provided to customers (like planning, delivering, operating and controlling )...

ITIL4 Certification Scheme

ITIL4 Certification Scheme The ITIL 4 Certification Scheme comprises of the following modules: ITIL Foundation ITIL Specialist ITIL Strategist ITIL Leader ITIL Master Above 5 levels have seven core modules within the ITIL 4 syllabus: ITIL 4 Foundation ITIL 4...

Blending PRINCE2 and Agile Together

Blending PRINCE2 and Agile Together PRINCE2 is the most commonly used project management approach in the world, and it is increasingly being used in conjunction with Agile. As more organisations adopt agile, the need for specific guidance on how to use PRINCE2 in an...

PRINCE2 Agile Behaviours

PRINCE2 Agile Behaviours When a PRINCE2 Project needs to adopt to agile context, tailoring is most important. A PRINCE2 project manager and the project board will need to monitor PRINCE2 recommended behaviours of project management team and the delivery teams. These...